Inbound call handling
DRTV campaign management
Our system and dedicated operator team is flexible to accommodate the peaks and troughs of DRTV campaigns. By analysing the call flow we can react accordingly to ensure you get the best results.
The latest Computer Telephony Integration system
This allows us to respond by call, e-mail, SMS or voice message – ensuring you are able to reach your prospects in the way they prefer.
Remote client access for live call monitoring
With prior agreement, we can allow you remote access to our call system, enabling you to hear live calls and verify that your campaign is in good hands.
Dedicated team
We offer a dedicated team of fully trained, experienced staff, who are knowledgeable, helpful and courteous.
Direct import/export of data from and to your website
By using FTP, a secure method of transporting data with quick turnaround.
Bespoke reports/analysis
We supply standard campaign reports, but most of our clients require information in different formats. We are flexible and will try accommodating most requests to ensure your workload is reduced.
Credit card processing
We have invested in a new system that will accept credit card transactions, thus reducing the need to involve more than one supplier to handle this area of the campaign.
